How to Make a WhatsApp Chatbot 2021

How to Make a WhatsApp Chatbot – As the most popular chat application, WhatsApp continues to create new features to make it easier for its users.

Especially now that WhatsApp is not only used for personal communication, but can be used to develop business.

To develop a business, we can use WhatsApp business because it already has the WhatsApp Cahtbot feature.

While the WhatsApp Chatbot or WhatsApp Chatbot is a software program that is used specifically for encrypted messages.

Discussion on How to Create a WhatsApp Chatbot

If the bot is an automated program that can be used to make things easier.

Well, chatbots are Artificial Intelligence (AI) software that can have conversations with users in natural language through chat applications, mobile or websites.

Natural means that we are not talking to robots or systems, but to admins or CS in general.

So a chatbot that connects AI with Customer Experience is a suitable choice for WhatsApp.

The existence of bots on WhatsApp business allows business people and customers to communicate automatically to answer any complaints submitted.

That way, consumer questions or complaints can be responded to quickly.

Then the question is, how to make the WhatsApp Chatbot? For how, you can see the following review on how to create a WhatsApp Chatbot.

How to Make a WhatsApp Chatbot

1. How to Create the Latest WhatsApp Chatbot

How to Create the Latest WhatsApp Chatbot

Before creating a WhatsApp Chatbot, you should make a plan in advance so that the process or steps are easier to do.

As for how to create the latest WhatsApp Chatbot as follows:

1. Register on WhatsApp Business API

In order to create a WhatsApp Chatbot, you must register on WhatsApp business or the Business API by registering with an official WA partner.

2. Planning the upcoming conversation

You should also think about how the Chatbot conducts conversations with customers and whether those conversations can be answered or not.

But fear not, because the WhatsApp Business API partners will guide us when we want to create a bot conversation flow.

Here are some questions that can serve as a guide:

What is your goal in creating a Chatbot? Is to facilitate when communicating with customers both in terms of consultation, service and payment.
What type of conversation will be had with the customer?
If you can’t answer customer questions, how will the Chatbot respond?

3. Using the WA Business Partner Chatbot

We don’t need to start ourselves from scratch, because WhatsApp Chatbot partners will help businesses to create Chatbots and will be integrated directly into the WA Business API number.

4. Doing Trials

If all processes have been carried out and the Chatbot has been successfully created, then the next step that must be done is to do a trial.

Trials must be carried out because to ensure whether the bot can function properly, in order to have a quality chatbot and can improve Customer Experience.

If the error still occurs, make repairs and try again until the bot is actually working properly.

2. WhatsApp Chatbot Features

WhatsApp Chatbot Features

The following are some of the features of the WhatsApp Chatbot:

1. Integrated with other systems

Chatbots can be connected or integrated with other systems, software and databases that have been incorporated into the WhatsApp Business API.

2. Conversations can be designed

WhatsApp Business and Chatbot can easily design and modify conversations and the content contained in them according to their needs.

Through the API function, the flow can connect with other systems.

3. Can see Chatbot statistics

We can see the flow of communication between the Chatbot and customers easily including what conversations are asked the most and others.

Of course this can be used to find interesting insights about customers or chatbots.

3. Advantages of WhatsApp Chatbot

Advantages of WhatsApp Chatbot

In addition to interesting features, WhatsApp Chatbot also has several advantages when used, including:

WhatsApp bots are designed to be able to interact with customers for 24 hours, which aims to collect various information from customers. Communication with customers is still natural.
WhatsApp bot is one of the platforms that can make it easier for business people and customers to communicate.
The relationship between customers and business people can be further improved because of the help of bots on WhatsApp Bussines. This is certainly very useful because customer trust and loyalty will be built or commonly referred to as customer experience.
With bots on WhatsApp Business, we can increase efficiency and productivity in serving customers. So that approximately 1000 customers can be served quickly and automatically with this Chatbot.
Chatbot’s ability to reply to messages quickly and in real time, will help customers to get through the sales funnel and can make them make decisions to make purchases faster than usual.